Privacy policy
Thank you for visiting the website of the Chambre immobilière de l’Abitibi-Témiscamingue (hereinafter referred to as the “Board”) and for reading its privacy policy (hereinafter referred to as the “Policy”).
By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your personal data and information in accordance with this policy, where applicable. This privacy policy is composed of the following elements:
- Objectives of the privacy policy,
- Effective date,
- Consent procedures,
- Data collection objectives,
- Data processing purposes,
- Personal information collected,
- The treatment processes used,
- Access and control of personal information,
- Sharing and reasons for sharing personal information with third parties,
- Use of cookies and similar technologies,
- Retention of personal information.
Objectives of the privacy policy
Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect personal information in accordance with applicable laws.
In order to ensure this protection, the Chamber undertakes to collect, process and share personally identifiable information only with the consent of the individual concerned, unless permitted or required by law, in which case your consent will not be required.
The purpose of the Policy is to inform users of the purposes and manner in which the Chamber, or anyone acting on its behalf, will collect and use their personal information. It is intended to be in plain language to ensure informed consent from users. For the purposes of this Policy, “personal information” means any information about an identifiable individual or information that allows an individual to be identified.
Effective date
This Policy applies from the date of its adoption, i.e. September 15, 2023.
Consent procedures
We are committed to obtaining consent prior to collecting personal information from an individual. Consent may be express or implied and may be provided directly by the individual or by his or her authorized representative.
We prefer to obtain express consent, whether verbally, electronically or in writing. However, implied consent may be reasonably inferred from a person’s action or inaction. For example, providing a name and address to receive a publication, or a name and telephone number to obtain an answer to a question, is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we take into account the sensitivity of the personal information involved, the purposes for which it is collected and the reasonable expectations of a similarly situated individual.
If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.
It may not always be possible, particularly in the case of government requests, to obtain consent for the collection, use or disclosure of personal information. We will never disclose such information other than in accordance with this Policy, except as required or permitted by law.
Data collection objectives
Information is collected in accordance with the purposes and objectives set out in this privacy policy. Here are some of the reasons we collect your personal information:
- Membership of the Chamber.
- Create a profile in the Member Zone.
- The purchase of certain products and services in the Shop.
- Training registration.
- Communications between the Chamber and its members or partners.
- Newsletter subscription.
- Participation in Chamber activities and events.
- When you browse our website, certain information is automatically collected.
Personal information collected
The Chamber may collect personal information in various forms, but will do so only by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law.
The personal information collected, and its sensitivity, may vary depending on the context of your interactions with the Chamber. This is why it is our priority to inform you of the nature of the personal information we use.
We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to :
Name and contact information. First and last name, e-mail address, mailing address, telephone number and other similar data used to contact you.
Demographic data. Information about you, such as your age, gender, country and language of communication.
Payment data. Data required to process your payments, such as the number of the payment instrument (e.g. your bank details).
Subscription data. Information about your newsletter subscriptions, for example.
Interactions. Data relating to your use of the websites, platforms and tools created. This is data that you provide in order to use the products. In other cases, such as error reports, the data is generated by us.
Other examples of interaction data we collect include:
- Data on sites visited and usage. For example:
Problem resolution and support data. Data you provide when you contact the Chamber for assistance, including the products you use, and other information that helps us solve your problem. - Text, input and handwritten data. Textual, input and handwritten data and related information.
- Other data. Other data provided when you use our website, in particular data from Google Analytics.
In addition to Chamber staff whose duties require access to the personal information collected, the following persons may have access to your personal information:
- Volunteers whose tasks require such access as part of activities organized by the Chamber.
- Certain service providers (e.g. programming firms) may have access to your personal information from time to time in order to provide the required service, but they are strictly prohibited from using this information for any other purpose.
Data processing purposes
Providing our products and services
We use data to promote both our services and our partners’ products and services, as well as to provide you with rich, interactive experiences.
Improving products and/or services
We use the data to improve our services, in particular by adding new features.
Surveys and promotional communications
We use the data we collect to provide surveys and promotional communications. You can take out e-mail subscriptions, respond to surveys and choose whether or not to receive communications from the Chamber by e-mail, SMS, post and telephone. For more information on how we manage your contact information, e-mail subscriptions and promotional communications, please see the Access and Control of Your Personal Information section of this Policy.
Relevant offers
The Chamber uses data to provide you with relevant and important information about the services it offers.
Commercial transactions
We use data to process our partners’ transactions with us. For example, for advertising related to the real estate magazine.
Creation of reports and sales operations
We use data to analyze our operations and improve decision-making. This enables us to make informed decisions and create reports on the performance of our activities.
The treatment processes used
The Chamber attaches the utmost importance to the security of your personal information and undertakes to process it in accordance with industry standards and norms, solely for the purposes for which it is collected, as described in this policy or in a specific notice to that effect.
Access to and control of personal information
The Chamber ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is to be used.
You have the right to request access to your personal information for verification purposes and to request a correction if your personal information is inaccurate. If you believe that your personal information is inaccurate, or if you wish to access your personal information, you may make a request using the contact information provided at the end of this Policy.
To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.
There may be circumstances where we will not be able to provide you with access to your personal information. For example, where access may lead to the disclosure of another person’s personal information and that person refuses to consent to the disclosure, or where legal restrictions apply. If such a situation arises, we will advise you of the reason why we cannot provide you with access to your personal information. Translated with DeepL.com (free version)
If your request concerns data appearing on third-party web pages or platforms, please contact these third parties directly.
Sharing and reason for sharing personal information with third parties
We do not share your personal information with companies, organizations, or individuals outside the Chamber, with the exception of authorized customers and partners who need access to the information for the purposes listed in and within the limits of this policy, as well as in the following cases:
- With your consent.
- For legal reasons: We transmit personal information outside our company if access to it is necessary to comply with applicable laws and regulations.
The Chamber will not sell or rent your personal information to a third party.
Cookies and similar technologies
The Chamber may use cookies, web beacons, web beacons, web beacons, log files or other technologies to collect certain personal information about visitors to our Web sites, as well as about the recipients of our newsletters, invitations and other communications.
Please note that our website may contain links or references to third-party sites. This policy ceases to apply when you leave our website, and the Chamber is not responsible for the collection or processing of personal information by these third parties or via these external sources.
Retention of personal information
The Chamber keeps the data collected for different periods of time, depending on its nature and its usefulness in offering our products and services. During the retention period, the Chamber takes physical and technical measures to ensure the security of data containing personal information.
The main places where personal information is stored are the Chamber’s offices.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods of time.
Complaint
In an effort to maintain and improve the quality of its services, the Chamber offers anyone the opportunity to express dissatisfaction regarding the protection of personal information it collects, holds, uses or communicates. Anyone wishing to lodge a complaint must contact the person in charge of the complaint, identified below, in writing. The complaint must include the following information
- First and last name
- Phone number
- Postal address or e-mail
- Reason for complaint.
Other information
Changes to these rules :
We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not be implemented without your express consent. We will always indicate the date on which the latest changes were made and allow you to access archived versions for review. If the changes are significant, we will publish a prominent notice on our website (including, for certain services, via e-mail notification).
Person in charge of compliance :
If you have any questions, comments or complaints about this policy, you can contact the person responsible for ensuring compliance with this privacy policy:
Robert B. Brière
Director, Abitibi-Témiscamingue Real Estate Board
56 avenue Principale #200
Rouyn-Noranda, Qc J9X 4P2
Phone : 819 762 1777
Fax. : 819 762 4030
E-mail : direction@ciat.qc.ca